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¢ß°ø¿µµðºñ¿¥Àº CRM ºÐ¾ß¿¡ ´ëÇÑ S/W ¼Ö·ç¼Ç °³¹ß, ASP ¼ºñ½º ¹× ÄÁ¼³ÆÃ ¼ºñ½º¸¦ Á¦°øÇϴ ȸ»ç·Î 1999³âµµ º¥Ã³±â¾÷À¸·Î ÀÎÁõ¹Þ¾ÒÀ¸¸ç, 2000³âµµ ±¹¹ÎÀºÇà ¼±Á¤ À¯¸ÁÁß¼Ò±â¾÷ ÁöÁ¤, 2001³âµµ CRM ½Ã½ºÅÛ ¿¬±¸¼Ò ÁöÁ¤ ¹× º´¿ªÆ¯·Ê¾÷üÁöÁ¤,2002³â Àü°æ·Ã ¿ì¼öº¥Ã³±â¾÷ÁöÁ¤, 2003³â Áß¼Ò±â¾÷û¿¡¼ INNO-BIZ·Î¼±Á¤µÇ¾î ±â¼ú·ÂÀ» ÀÎÁ¤¹Þ¾Ò½À´Ï´Ù. ´ç»çÀÇ ÁÖ¿ä Ŭ¶óÀÌ¾ðÆ®´Â Á¦ÀÏÁ¦´ç, ±â¾ÆÀÚµ¿Â÷, »ï¼º¿¡¹ö·£µå, ³óÇù, Çö´ëÅõÀÚ½ÅŹ, ÆÄ¸®Å©¶ó»ó, ÇÇ¿¡½º¾ÆÀ̳Ý, ÇÁ¶óÀÚÈ£ÅÚ, ¿¥¹ö¼´õÈ£ÅÚ, ·ÎÅ©À£ ÀÎÅͳ»¼Å³¯, ½Åµ¿¾ÆÈÀç µîÀÌ ÀÖ½À´Ï´Ù. ±¹³» ÃÖÃÊÀÇ CRM S/W ¼Ö·ç¼Ç Àü¹®È¸»ç·Î ¼³¸³µÇ¾î źźÇÑ ¼ºÀåÀ» °ÅµìÇϰí ÀÖ´Â ´ç»ç¿Í ÇÔ²² ÇÒ ÀÎÀ縦 ¸ð½Ê´Ï´Ù.
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½Ç¹«ºÐ¾ßÀÇ Çö¾÷³»¿ëÀ» °¡Àå Àß ¾Ë°í ÀÖ´Â °³¹ßÆÀ¸¸ÀÌ Àü»ê ¼Ö·ç¼Ç °³¹ßÀ» ¼º°ø¸®¿¡ ¿Ï¼öÇÒ ¼ö ÀÖ½À´Ï´Ù. ¸¶ÄÉÆÃ°ú Àü»ê µÎ ºÐ¾ß¿¡ ´ÉÅëÇÑ SIȸ»ç¸¦ ã±â°¡ ½±Áö ¾Ê½À´Ï´Ù. ´ç»çÀÇ Á÷¿øµéÀº ±â¼ú¸¸À» Áß½ÉÀ¸·Î ÀϹæÀûÀÎ ´ëȸ¦ ³ª´©Áö ¾Ê½À´Ï´Ù. CRM ±³À°, Consulting, °í°´°ü¸® ´ëÇ༺ñ½º µî ÀÌ¿ëÀÚ°¡ ¿øÇÏ´Â °Íµé¿¡ ´ëÇØ¼ ´ç»ç°¡ ¸ðµç ¼Ö·ç¼ÇÀ» Á¦½ÃÇØ µå¸³´Ï´Ù. Á¼Àº ÀǹÌÀÇ ½Ã½ºÅÛ(Àü»ê)ÀÌ ¾Æ´Ï¶ó Total SolutionÀ» ÁöÇâÇÏ´Â Àü¹®ÀûÀÎ ¼Ö·ç¼Ç ¾÷ü·Î¼ ²÷ÀÓ¾øÀÌ ³ë·ÂÇϰڽÀ´Ï´Ù.
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1) CRM Application S/W °³¹ß
- ÅëÇÕ CRM Solution ¢¹ Monarch
- ÅëÇÕ CRM Solution(À¥¹öÁ¯ - ´å³Ý) ¢¹ MonArch7.1
- Merge/Purge System ¢¹ CRM ÀÚ·áÁ¤¸®±â
- Web °í°´ÇൿºÐ¼® ½Ã½ºÅÛ¢¹ PSV Gather
- E-Mail ¸¶ÄÉÆÃ ½Ã½ºÅÛ ¢¹ e-Mail Marketer
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2) CRM ÄÁ¼³ÆÃ ¹× ±³À°
- CRM ±¸Ãà Àü·«
- CRM ¸¶ÄÉÆÃ Àü·«
- °í°´Çൿ ¸ðµ¨ °³¹ß ¹× ºÐ¼®
- CRM ´ã´çÀÚ¸¦ À§ÇÑ Àü¹® ±³À°
- CRM ½Ç¹«ÀÚ¸¦ À§ÇÑ Áöħ¼ ¹ß°£
3) CRM Service
- Data Processing ¼ºñ½º
- °í°´°ü¸® ´ëÇà ¼ºñ½º
- Ä·ÆäÀÎ ±âȹ°ü¸®, SFA Áö¿ø ¼ºñ½º
- ½Ã½ºÅÛ ÀÓ´ë ¼ºñ½º(SaaS)
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2008 - Áß¼Ò±â¾÷À» À§ÇÑ °í°´°ü¸®Æ÷ÅÐ ¼ºñ½º(http://www.crm4sbm.co.kr)°³½Ã
- °í°´°ü¸® ½Ã½ºÅÛ(CRM) Ç®ºê¶ó¿ì¡ ±â´É Áö¿ø °³¹ß
- 2008³â Á¤º¸ÈÁö¿ø »ç¾÷ Áö¿ø ±â°ü ¼±Á¤
2007 - ºñÁ¤ÇüDBÀÇ Á¤ÇüÈ ÀåÄ¡¸¦ ÀÌ¿ëÇÑ Á¤ÇüÈ ¹æ¹ý¡¯ ƯÇã µî·Ï
-¡®Áߺ¹ µ¥ÀÌÅÍ º´ÇÕ Á¤¸® ÀåÄ¡ ¹× º´ÇÕ¹æ¹ý¡¯ ƯÇã µî·Ï
-¡®¿µ¾÷ÇüÅ¿¡ µû¸¥ Æò°¡ ÀåÄ¡ ¡® ƯÇã µî·Ï
2006 - Áß¼Ò±â¾÷ ±â¼úÁ¤º¸ÁøÈï¿ø Á¤º¸ÈÁö¿ø»ç¾÷ Áö¿ø±â°ü ¼±Á¤
- CRM ¼Ö·ç¼Ç ºÐ¾ß ±â¾÷ ¼±Á¤(Á¤ÅëºÎ, Çѱ¹Àü»ê¿ø)
2005 - Áß¼Ò±â¾÷Á¤º¸È ¼Ö·ç¼Ç °³¹ß»ç¾÷
- CRM ¼Ö·ç¼Ç ºÐ¾ß ±â¾÷ ¼±Á¤(Á¤ÅëºÎ, Çѱ¹Àü»ê¿ø)
- 2005 Microsoft Gold Partner ¼±Á¤
- 2005 Áö½Ä°æ¿µ´ë»ó ÁÖ°ü±â°üÀå»ó ¼ö»ó
2004 - ±¹³» CRM SolutionÁß ÃÖÃÊ·Î .NET Connected ·Î°í ÀÎÁõ ȹµæ
2003 - INNO-BIZ(±â¼úÇõ½ÅÇü Áß¼Ò±â¾÷) Áß¼Ò±â¾÷û ¼±Á¤
2002 - ¸ð¹ÙÀÏ È¯°æÀ» À§ÇÑ PDAéÄ Àü·«¿µ¾÷ ½Ã½ºÅÛ °³¹ß
- ´å³Ý ±â¹ÝÀÇ CRM¼Ö·ç¼Ç-MonArch °³¹ß
2001 - Microsoft, Compaq, HP ¼Ö·ç¼Ç ÆÄÆ®³Ê·Î ÁöÁ¤µÊ
- LG±â°ø Àü·«Àû Á¦ÈÞ, Sox4CRM ¼Ö·ç¼Ç °øµ¿ °³¹ß
- (ÁÖ)°ø¿µµðºñ¿¥ CRM½Ã½ºÅÛ¿¬±¸¼Ò ¼³¸³ÀÎÁ¤(Çѱ¹»ê¾÷±â¼úÁøÈïÇùȸ)
- º´¿ªÆ¯·Ê¾÷üÁöÁ¤(º´¹«Ã»)
2000 - "À¯¸ÁÁß¼Ò±â¾÷"À¸·Î ¼±Á¤µÊ (ÁöÁ¤±â°ü: ±¹¹ÎÀºÇà)
- Data Processing Àü¹®È¸»ç Target PlusÞ並 ÀÔ¼ö ÇÕº´.
- CRM¼ºñ½º (¸®½ºÆ®°ü¸®. À¥Äݼ¾ÅÍ µî Àü¹®¿ë¿ª ¾Æ¿ô¼Ò½Ì) »ç¾÷ È®´ë
- Web °í°´ÇൿºÐ¼® ¼Ö·ç¼Ç PSV gather °³¹ß
- e-Mail ¹ÝÀÀºÐ¼®°ú e-Survey ¼Ö·ç¼ÇÀÎ e-Mail Marketer °³¹ß
1999 - "ÅëÇÕDBM4.0" S/W·Î º¥Ãıâ¾÷ ÁöÁ¤(6¿ù, Áß¼Ò±â¾÷û)
- Àü°æ·Ã ±¹Á¦°æ¿µ¿ø/º¸Ç迬¼ö¿ø¿¡¼ DB¸¶ÄÉÆÃ ±³À°½Ç½Ã
- CRMÄÁ¼³ÆÃÀ» À§ÇÑ RDM(Rapid Development Methodology)°³¹ß
- ÅëÇÕ CRM ¼Ö·ç¼Ç eDBM°ú Web CRM ¼Ö·ç¼Ç e4CRM °³¹ß
- ÀÎÅÍ³Ý »ç¾÷ÀÚ¸¦ À§ÇÑ °í°´°ü¸® ¼Ö·ç¼Ç°³¹ß(PSV:Purchase,Seek,View)
segmentationºÐ¼®
- ¸¶ÀÌÅ©·Î¼ÒÇÁÆ® MCSP(Microsoft Certified Solution Provider) µî·Ï
1998 - °í°´ ¸®½ºÆ® Update¸¦ À§ÇÑ µ¥ÀÌŸ Ŭ¸®´×¼ºñ½º °³½Ã
- CRMÀü¿ë "Data Mart" ±¸Ãà ¼ºñ½º °³½Ã
- ÀÎÅÍ³Ý ¸¶ÄÉÆÃ ¼Ö·ç¼Ç "DBM25" °³¹ßÃâ½Ã(ÅëÇÕDBM½Ã½ºÅÛ°ú WEB¼¹öÀÇ ¿¬µ¿)
1997 - CRMÁö¿ø½Ã½ºÅÛ ACS"ÅëÇÕDBM1.0"°³¹ß¿Ï·á(Á¤º¸Åë½ÅºÎ °³¹ßÁö¿ø ÀÚ±Ý)
- ¸¶ÄÉÆÃ ½Ç¹«ÀÚ¿ë DB¸¶ÄÉÆÃ Áöħ¼ Ãâ°£(¹ü¿ì»ç "ÅëÇÕµ¥ÀÌŸº£À̽º¸¶ÄÉÆÃ")
- ±¹³»ÃÖÃÊ Sales Force Automation °³¹ß (Á¤ÅëºÎÁö¿ø»ç¾÷)
- CRM Æ÷ÅлçÀÌÆ®¼ºñ½º(http://dbminfo.com)À¥ Á¤º¸¼ºñ½º °³½Ã
- Ú¸»ó°øÈ¸ÀǼÒ(ARCHAM)ȸ¿ø»ç¸¦ ´ë»óÀ¸·Î DBMÁ¤±â±³À°
1996 - ARS¸¦ Ȱ¿ëÇÑ Data Collection µµ±¸ "DB-Capture" °³¹ß Ãâ½Ã
- Ú¸ StayInFrontÞäÀÇ Çѱ¹ Partner·Î ÁöÁ¤
- Marketing Survey Module °³¹ß
1995 - Data Mining ÄÁ¼³ÆÃ °³½Ã(½Å¿ëÄ«µå °í°´ÆÐÅÏ ºÐ¼® ¹× ¿¹Ãø¸ðµ¨)°³½Ã
- ÅÚ·¹¸¶ÄÉÆÃ S/W "TM-Plus"°³¹ß Ãâ½Ã, Äݼ¾ÅÍ Application°³¹ß
- ±â¾÷Ò® ¸¶ÄÉÆÃ ´ã´çÀÚ¸¦ À§ÇÑ DBM ±³À° ÇÁ·Î±×·¥ ½Ç½Ã
1994 - ±¹³»ÃÖÃÊÀÇ CRM S/W¼Ö·ç¼Ç Àü¹®È¸»ç·Î ¼³¸³
- °í°´µ¥ÀÌŸ °ü¸®Åø DB-Power(Çѱ¹Çü ¸ÓÁö/ÆÛÁö ½Ã½ºÅÛ) °³¹ß Ãâ½Ã